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Jun. 22nd, 2012 08:43 am![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
saffronhareNote to self: Being up too late online and generally puttering around means there is *nothing new to see* when you look again in the morning.
Last night's WOD didn't shred me quite so much as Tuesday's did, but I am feeling the fatigue this morning for sure. Bike commute today, with possible TKD class this evening after work. I have built in a lot of "active recovery" that let me alternate strength training with intervals, but I notice I don't really have REST days scheduled. That's not so good. Last Sunday, when I didn't run or bike or punch or lift, but did a whole hour of "stress release and flexibility" yoga, was GREAT. Need to look at the plan and incorporate one of those days each week.
Some really interesting stuff happening at work. I'm coordinating our annual Customer Satisfaction (CSAT) survey, and it goes out July 9/10. Before then, we're looking at the scale we use for customers to rate their satisfaction with particular services and also our overall performance. This year, we need to figure out how to derive a Net Promoter Score from the various ratings we already use and set targets for improving it. (The NPS is a measure of how strongly a customer will advocate for your business within the market.) MMMMM, data.
We're also having to respond to more customer "sustainability" surveys that ask about tracking GHG emissions, waste production, and the like. As Paper & Toner Fairy, I'm in a position to benchmark how much paper and toner go into our waste stream and propose some ways to reduce that. Could be an interesting little experiment.
Hope you all have interesting stuff keeping you going through this Friday!
Last night's WOD didn't shred me quite so much as Tuesday's did, but I am feeling the fatigue this morning for sure. Bike commute today, with possible TKD class this evening after work. I have built in a lot of "active recovery" that let me alternate strength training with intervals, but I notice I don't really have REST days scheduled. That's not so good. Last Sunday, when I didn't run or bike or punch or lift, but did a whole hour of "stress release and flexibility" yoga, was GREAT. Need to look at the plan and incorporate one of those days each week.
Some really interesting stuff happening at work. I'm coordinating our annual Customer Satisfaction (CSAT) survey, and it goes out July 9/10. Before then, we're looking at the scale we use for customers to rate their satisfaction with particular services and also our overall performance. This year, we need to figure out how to derive a Net Promoter Score from the various ratings we already use and set targets for improving it. (The NPS is a measure of how strongly a customer will advocate for your business within the market.) MMMMM, data.
We're also having to respond to more customer "sustainability" surveys that ask about tracking GHG emissions, waste production, and the like. As Paper & Toner Fairy, I'm in a position to benchmark how much paper and toner go into our waste stream and propose some ways to reduce that. Could be an interesting little experiment.
Hope you all have interesting stuff keeping you going through this Friday!
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Date: 2012-06-22 03:02 pm (UTC)no subject
Date: 2012-06-22 03:48 pm (UTC)no subject
Date: 2012-06-22 03:50 pm (UTC)